Terms and conditions

The present general contracting conditions constitute a contract between the client and the Casa rural La Geoda de Aguilón through its website www.geodadeaguilon.com for the booking of the accommodation. Please read these general conditions carefully and make sure that you understand their content before booking. These conditions are applicable to all bookings made as well as to all those for whom the booking is made.

1. Reservation and confirmation

 Reservations and requests for information can be made by telephone, e-mail or through any of the forms that the guesthouse makes available on its website.

No reservation will be binding until the client has accepted the offer and paid the deposit as detailed in the following point.

At the moment of formalising the reservation, a deposit of 30% of the total amount will be paid within 24 hours, by bank transfer to the account number that will be provided by e-mail. Reservations will be confirmed by e-mail, once the deposit has been received.

Casa rural La Geoda de Aguilón will only consider a reservation confirmed when it can verify that the requested deposit has been paid, at which time confirmation of the reservation will be sent together with the details of the reservation.

Reservations and requests for information can be made by telephone, e-mail or through any of the forms that the guesthouse makes available on its website.

No reservation will be binding until the client has accepted the offer and paid the deposit as detailed in the following point.

At the moment of formalising the reservation, a deposit of 30% of the total amount will be paid within 24 hours, by bank transfer to the account number that will be provided by e-mail. Reservations will be confirmed by e-mail, once the deposit has been received.

Casa rural La Geoda de Aguilón will only consider a reservation confirmed when it can verify that the requested deposit has been paid, at which time confirmation of the reservation will be sent together with the details of the reservation.

2. Fees

• The prices include 10% VAT
• The accommodation prices for the whole house are for a maximum of 8 persons. 

a) services included: 

• The accommodation shown on the booking confirmation sent to the customer at the time of booking.
•  Any applicable fees or taxes.

b) services NOT included:

• Transfers/attendance to the property or similar. 
• Optional excursions or visits.
• Additional charges to the room, activities or services that do not appear on the booking confirmation. 

3. Minimum stay

The minimum stay is two nights, with the following exceptions: 

• On long weekends we rent for the whole period, e.g. long weekend from Friday to Monday 3 nights.
• Easter holidays: minimum 4 nights

4. Children and babies

When making the reservation and in order to be able to apply the corresponding rate, the total number of people both adults and children occupying a place/bed will be indicated.  

Under no circumstances will more people be allowed than the maximum number of people mentioned in the booking confirmation, including children over the age of 2 years. If the number of persons exceeds the indicated capacity, the owner may demand a financial compensation proportional to the price per person and reserves the right of admission or cancellation of the reservation.

5. Cancellation

The reservation deposit of 30% for the booking shall be understood to be on account of the resulting amount of the contracted services and is non-refundable and non-transferable. If the client cancels a reservation, there is a cancellation fee depending on the number of days before the arrival date, 

• 25%  if the cancellation is made more than 30 days before arrival date.
• 50%  if the cancellation is less than 30 days before arrival date
• 60% if the cancellation is less than 10 days before arrival date

If the client changes the dates, it will be understood as a new booking and will also be subject to the cancellation conditions.

Any cancellation, including force majeure, will be subject to our cancellation policy.

All cancellations or changes must be made by email. Cancellations or changes by telephone will not be accepted. 

Interruption  

No refund or credit will be given if the stay in the accommodation is interrupted. .

6. Check-in and check-out

Check-in: 16:00 h.
Check-out: 10:00 h.

The client must provide, if possible before arrival, a copy of the ID of all persons over 16 years of age, who will occupy the house.

The house will be available from 16:00h. Please make sure you inform us of your approximate time of arrival, so that we can plan the check-in and keep you informed of any delays or changes. Please provide us with your telephone number and email in case we need to contact you.

On the day of departure, the house will be vacated by 10:00 am. However, if guests wish to enter or leave the property at different times, they may do so by prior arrangement and as long as the property is not occupied by another guest.

If you need to leave later please ask at check-in if this is possible. We will try to accommodate your request.

Any check-out after 20:00 hours will be subject to the full nightly rate.

Please ensure that you hand in ALL sets of keys before you leave.

7. Equipment

Prices include:

•  Average consumption of water and electricity. The base price includes a consumption of 125 kW per week. The rest will be charged at 0.25 euros/kW. In order to monitor the above, the status of the meter on arrival and departure will be recorded.
• Bed linen and towels for each occupant. Bed linen consists of sheets and blankets in winter. Towels are bath and hand towels for each occupant.
• Fully equipped kitchen (dishwasher, oven, ceramic hob, fridge, microwave, and other small electrical appliances, as well as crockery, glasses, cutlery, frying pans, saucepans, …

8. Cleaning

 The property is cleaned before the arrival of each guest. On departure, the guest is obliged to leave it in a reasonable condition, with all rubbish disposed of properly. Otherwise, a cleaning fee will be charged.

 9. Cients behaviour

 The terms and conditions of Casa Rural La Geoda de Aguilón regarding disturbances, loud music and parties are very clear: ALL ARE STRICTLY FORBIDDEN. Clients staying at Casa Rural La Geoda de Aguilón should be aware that if loud voices and music are heard, or neighbours complain, it may result in immediate eviction regardless of the time of day or night.

The client will be responsible for the proper and decent behaviour of all persons accompanying him/her. Should that person, or any of the accompanying persons, not behave in a proper and responsible manner, Casa rural La Geoda de Aguilón shall be entitled to request the client and the persons accompanying him/her to leave the gîte without the right of the latter to claim any kind of compensation.

This also means the loss of the amount paid and the deposit.

10. House rules

Guests are responsible for keeping the house properly locked in their absence.

Guests are not allowed to carry out any disturbing, unhealthy, harmful, dangerous or illegal activities in the gîte. No parties or meetings that may cause a nuisance may be held.

Visitors are not allowed without the express consent of the owner.

QUIET TIME IS EVERY DAY FROM 22.00 PM to 10.00 AM We thank you for your cooperation in this matter and hope you understand that these rules are necessary.  

•  The facilities will be kept in perfect use, each object in its original place, in case of any damage to the facilities this must be communicated to the owner.
•  Guests must treat the house and its contents with respect and not remove anything from it, they will be responsible for any damage caused.
•  Please do not leave the air-conditioning units on, at an excessive temperature if you plan to spend the day out of the house or if it is your last day of stay.  
•  Place your rubbish in the rubbish bins, do not leave it outside, as animals could scatter it. NEVER throw ash into the rubbish bin to avoid any risk of fire.
• Smoking is strictly forbidden in the rooms.       
• Pets are strictly forbidden  
•  Please take care of the house and respect the environment. Casa rural La Geoda de Aguilón will be grateful for any suggestions you can offer to make your stay more pleasant.

11. Additional charges 

• Dirty barbeque: if a barbecue is not left clean and cleaning has to be done, 30€.
• Excess Electricity : basic supplies are included:  Any excess usage will be charged at 0.25 per kw. Electric: 100Kw if the apartment is 1 bedroom, 125Kw if it is 2 bedrooms, and 150Kw if it is 3 bedrooms, this is calculated from the electricity meter. The amount included is based on the average use of a household. The abuse of air conditioning when not in the house, or using when doors and windows are left open for example is a common cause of excess consumption.
• Leave the keys inside: If you need to gain access to the house, the keys remain inside etc and attendance at the house to open the door of the house is required, this will carry a charge of € 20 during office hours and €40 out of office hours.
• If the keys are left inside the property or the keys are lost completely: You will be charged the cost of changing the lock by the locksmith, the price depends on the opening time and the locksmith that is available in that moment, but they are never less than € 150.
• Damage to the property or the contents of the property, or dirt out of the ordinary on sofas, walls etc.  You will be charged according to the damages and the cost of its replacement or cleaning by the corresponding department, this expenses will be deducted from the deposit and the balance of the deposit will only be returned when the matter has been resolved,  in the event that the payment of damages exceeds the amount of the deposit, this sum must be paid when the keys are handed over.
• Pets and smoking are not allowed on the property and that 50 euros extra is charged for cleaning it. These rules are not abide.
• Please try to leave the house in the same conditions as you found it.

12. Final considerations

 Casa rural La Geoda de Aguilón reserves the right to modify these general conditions at any time without prior notification or notice, therefore, the provision of this service is limited to the time at which the user is connected to the website or any of the services provided through it.

By making a reservation, you accept that you have read, understood and accepted these general conditions. If there is any element of these general conditions that you do not fully understand, or if you have any doubts or questions, please contact us.

In the event that you make a booking for two or more persons, the person making the booking must be authorised to represent all those on behalf of whom he/she has made the booking and accept responsibility for any payments made on behalf of these persons, including cancellation charges or those arising from rectifications or amendments. You must also inform all those on whose behalf you have made the booking of the details of the booking and any other relevant information. Please ensure that all personal details provided during your booking are correct and truthful.

You declare that you are of legal age, i.e. you are at least 18 years old and have the legal capacity to be bound by this agreement and to use this website in accordance with the General Terms and Conditions set out herein, which you fully understand and comply with. If you are under 18 years of age, and you are travelling with adults but without your parents or legal guardians, they must assume the responsibility derived from the reservation, as well as all the obligations and expenses derived from it.

These general contracting conditions shall be governed by Decree 20/2002, of 29 January, on Tourism in the Rural Environment and Active Tourism in Andalusia, and the parties shall submit, in the event of any discrepancy, to the arbitration bodies of the Junta de Andalucía.